Refund Policy

At Angar, we strive to deliver flawless translation services and ensure a positive experience for our clients. However, we understand that exceptional situations may arise where a refund is required. Below, we outline the applicable cases and the corresponding process:

Erroneous Transfer:

If the client makes an incorrect payment, they will have 1 hour to notify us of the error. Once the case is validated, we will proceed with the refund.

Document Change:

The client may request a document change within a maximum period of 1 hour after payment. If no notification is received within this time frame, we will begin the translation process, and it will no longer be possible to withdraw or request changes.

Delivery Time:

We are committed to delivering translations within the agreed timeframe. If, for any reason, we fail to meet the established deadline, the client may request a full or partial refund, depending on the circumstances.

Format and Design:

We will base our work on the original document provided by the client and strive to maintain the format as closely as possible. However, the exact format of the source document will not be grounds for a refund. Additionally, only the information explicitly contained in the original document will be included in the translation.

Process to Request a Refund:

To initiate a refund request, the customer must:

• Contact us through our customer service channels (email, WhatsApp, or Facebook).
• “Provide the order number or the email associated with the order.”
• “Briefly explain the reason for the refund request or claim.”

“6. Refund deadline:”

“Once the request is approved, the refund will be processed within a maximum of 6 business days.”